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Shipping Policy

At Vitality and Vine, we are committed to providing a smooth and transparent delivery experience. Please review the information below regarding local delivery, shipping, and product-specific guidelines.

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Order Processing

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Orders are typically processed within 1–3 business days. Processing times may vary during promotions, holidays, or high-volume periods. You will receive confirmation once your order has been prepared for delivery or shipment.

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Local Delivery

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We offer local delivery within a limited service radius based on zip code.

  • Delivery availability is determined by location and scheduling capacity.

  • A delivery fee may apply and will be shown at checkout when applicable.

  • Customers must provide accurate address information and any necessary delivery instructions.

  • Please ensure there is a safe, secure location for delivery.

  • Vitality and Vine is not responsible for items after delivery has been completed at the provided address.

 

Shipping (Retail Products Only)

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We currently ship select self-care and retail items. Some items, such as plants, may be excluded from shipping depending on season, weather, or product sensitivity.

  • Customers are responsible for providing correct shipping information at checkout.

  • Vitality and Vine is not liable for delays caused by shipping carriers, weather conditions, or incorrect/incomplete addresses.

  • Once an order has been transferred to the shipping carrier, delivery timelines are outside of our control.

 

Plant Orders

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Due to the delicate and living nature of plants:

  • All plant sales are final.

  • When plants are shipped (if available), responsibility transfers to the buyer once the package has been shipped.

  • We are not responsible for damage caused by transit delays, temperature exposure, or improper handling by the carrier.

  • Customers should open and care for plants immediately upon arrival.

 

Returns & Exchanges (Retail Items Only)

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We want you to be satisfied with your purchase.

  • Returns are accepted within 7 days of delivery for unopened, unused retail items in their original packaging.

  • Items must be in resalable condition to qualify for a refund or exchange.

  • Shipping fees are non-refundable unless an error occurred on our part.

  • Customers are responsible for return shipping costs unless otherwise arranged.

 

Incorrect Addresses & Failed Deliveries

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If an order is returned due to an incorrect address or delivery failure:

  • The customer is responsible for any additional shipping or redelivery fees.

  • Vitality and Vine is not responsible for lost packages due to inaccurate information provided at checkout.

 

Questions

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If you have any questions about your order, delivery eligibility, or product care, please contact us through our website. We are happy to help ensure you have the best possible experience.

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